From isolation to connection – Martha’s journey to overcoming loneliness with Hopscotch Homecare

Category – Elderly Care

How personalised care and community engagement transformed the life of an elderly lady facing loneliness and health challenges

Situation

Martha, a White British woman living alone in a council flat, has a history of stress-related eczema, high anxiety, high blood pressure, and poor mobility due to arthritis. Despite enjoying socialising with family and friends, the lockdown disrupted her routine, leaving her feeling isolated. Previously, Martha attended church services every Sunday with the help of church members, and her neighbour and her niece visited her weekly.

Challenge

Upon initiating a care package, Martha felt uncomfortable with the British Asian assigned Care Worker and expressed a preference for a White British Care Worker. Additionally, she experienced increasing loneliness and isolation, spending most of her time at home watching television.

Support

Hopscotch Homecare addressed Martha’s initial discomfort by explaining the extensive training and high standards of all Care Workers, regardless of their cultural background. To build trust, a consistent set of Care Workers was assigned to Martha. To combat her loneliness, the team collaborated with Martha’s social worker to refer her to a day centre. 

Care Workers also spent more time engaging with Martha, watching television and completing puzzles with her.

Impact

1. Martha became familiar with her Care Workers, feeling secure and motivated. 
2. Attending the day centre three times a week allowed Martha to socialise and participate in various activities, greatly reducing her feelings of isolation. 
3. Regular spot checks ensured her needs were continually met, and the continuity of care provided by Hopscotch Homecare has left Martha feeling very pleased and happy. 
4. Engaging in day-to-day activities at the day centre has been the best development for Martha in years.