Restoring confidence and rekindling Joy – Harriet’s journey of empowerment with Hopscotch Homecare

Category – Elderly Care

How compassionate support and building trust transformed the life of a once-outgoing elderly woman facing isolation and grief

Situation

Harriet is an 81-year-old White British woman living alone in sheltered accommodation. Once an outgoing and independent woman who enjoyed socialising, shopping, attending parties, going to the pub, and spending time with her grandchildren, Harriet’s frequent falls and spinal problems eroded her confidence, leading to isolation and distrust.

Challenge

Harriet’s history of falls and spinal issues led to a loss of confidence and increased isolation. Her initial resistance to accepting a care package was compounded by a mistrust of strangers assisting her with personal care, meal preparation, and mobility supervision.  She displayed racial and physical aggression towards care workers, placing her trust solely in the field care supervisor.

Support

• Hopscotch Homecare approached Harriet’s situation with patience and empathy. The Field Care Supervisor took time to conduct an in-depth assessment, building a rapport with Harriet. Despite initial resistance, a relationship was gradually developed between Harriet and her Care Workers, facilitated by the Field Care Supervisor.
• Care Workers began assisting Harriet with personal care, meal preparation, shopping and domestic tasks. Regular interaction with the Care Workers and the office team helped Harriet regain some confidence. 
• Following the loss of her youngest son, Harriet’s behaviour regressed, but increased visits from the Field Care Supervisor, family members, and additional support services helped her cope.
• Recognising Harriet’s desire for social interaction, the team arranged for her to attend a day centre. Initially attending one day a week, Harriet found the experience beneficial and now goes five days a week.

Impact

1. Harriet began accepting assistance, interacting more with Care Workers, and re-connecting with family and friends. 
2. Attending the day centre has had a positive impact, allowing her to socialise and participate in various activities daily.
3. Harriet now feels happy and appreciates the care she receives. Ongoing reassessment ensures her needs are met, empowering her in decision-making and fostering open communication with the office team. 
4. The partnership with external organisations has been instrumental in achieving these positive changes, helping Harriet overcome isolation and rebuild her confidence.